HR AS COACH AND MEDIATOR

HR as Coach & Mediator™ provides delegates people professionals with the skills they need to respond calmly and neutrally during the various stages of conflict. It also develops core coaching skills to enable your people teams to coach managers through the tough times such as during conflict, change and crisis.

About HR As Coach And Mediator™

The course examines a range of active listening and reframing skills to move a situation forward, to understand how to create and manage boundaries and set clear goals that enable our teams to lead by example.

By combining Emotional Intelligence with theories such as ‘Positive Psychology’, it also enables HR and ER professionals to provide coaching and support for managers to help them secure constrictive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.

The 2 day programme consists of 5 key modules:

The causes and consequences of unresolved conflict at work (and what to do about it)
The TCM FAIR Mediation Model – principles, process and practices.
Setting up and running coaching conversations using The GROW Model.
HR as Coach and Mediator – the key skills. Active listening, summarising, curiosity, rapport building problem solving etc
Applying positive psychology and emotional intelligence to coach and lead managers during the tough times (and the good)

The course can be delivered in a format that suits you. We run bespoke packages for groups of 6 or more. Please get in touch to find out more and to book.

View the brochure Enquire and book

What our customers say

2025

Nimmo-Scott

"The practical investigations course was very helpful and made me aware of how to conduct the investigation in an unbiased, and organised manner. the tutor helped me to understand how to gather and collate evidence and use it to write the report"

Melanie Dunn

"I attended this course 3 months ago and found the training really engaging and interesting. I have used the training a number times since completion. The training was invaluable in order to help me complete comprehensive investigation reports."

Donna Johal

"TCM have been brilliant from the start of the course to the end. The trainer and the additional assessors on the day really helped with setting the scene and gave clear constructive feedback which was great for me."

Assistant Director & Head of Digital Ops at University of Wolverhampton

"I wasn't quite sure what to expect but I have really enjoyed this course. Began as a complete novice feeling very much in the dark but completed so very much more confident in my potential as a Mediator. Thank you TCM!"

Margaret Winthrop

"I found the entire experience invigorating and really rewarding. From a people perspective, this is a very human approach to giving humans a voice. The course offered fascinating insights, a full on exploration and study, including adventurous role playing. There was also some very considered coaching on offer."

It was a brilliant course, far exceeding my already high expectations, and such a pleasure to work with you. You pushed us hard but also gently and brought humour and focus in just the right measure, so thank you.

Matt Dix, University of Birmingham