About the course
HR as Coach & Mediator™ provides delegates with the skills to be able to respond calmly and neutrally during the various stages of conflict. It looks at a range of active listening and reframing skills to move a situation forward, to understand how to create and manage boundaries and set clear goals that enable our teams to lead by example.
By combining Emotional Intelligence with theories such as ‘Positive Psychology’, it also enables HR and ER professionals to provide coaching and support for managers to help them secure constrictive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.
The 2 day programme consists of 5 key modular units:
- Shaping conflict to resolution
- Listening to understand (active listening and the mediation framework)
- Coaching conversations
- Emotional intelligence and how we can use it in our roles
- Applying Positive Psychology to coach and lead our teams
The course can be delivered in a format that suits you. We do bespoke packages for groups of 4 or more. Please get in touch to find out more and to book.
What our customers say
Equip yourself with new skills
Coaching inspires you and those around you to be the best version of themselves. We’d love to chat to you more about how this course can support you and your teams in reaching their goals. Just get in touch to discuss your needs, packages available, and to book.
