HR AS COACH AND MEDIATOR

HR as Coach & Mediator™ provides delegates people professionals with the skills they need to respond calmly and neutrally during the various stages of conflict. It also develops core coaching skills to enable your people teams to coach managers through the tough times such as during conflict, change and crisis.

About HR As Coach And Mediator™

The course examines a range of active listening and reframing skills to move a situation forward, to understand how to create and manage boundaries and set clear goals that enable our teams to lead by example.

By combining Emotional Intelligence with theories such as ‘Positive Psychology’, it also enables HR and ER professionals to provide coaching and support for managers to help them secure constrictive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.

The 2 day programme consists of 5 key modules:

The causes and consequences of unresolved conflict at work (and what to do about it)
The TCM FAIR Mediation Model – principles, process and practices.
Setting up and running coaching conversations using The GROW Model.
HR as Coach and Mediator – the key skills. Active listening, summarising, curiosity, rapport building problem solving etc
Applying positive psychology and emotional intelligence to coach and lead managers during the tough times (and the good)

The course can be delivered in a format that suits you. We run bespoke packages for groups of 6 or more. Please get in touch to find out more and to book.

View the brochure

What our customers say

2024

2023

2022

Alexa Lloyd

""Fantastic course delivered well. Learned a lot which is supporting my organisation as well as my own professional development.""

Maria Rogers

"Emma was an excellent trainer. From the initial conversations, she ensured she understood the business and our specific requirements. We worked closely bespoke the case studies and content to our needs. Her delivery style was incredibly informative but relaxed and all those on the course felt comfortable to take part fully. Thanks Emma for an insightful couple of days."

CPD UK

"“Interesting and well-presented courses which should meet their stated learning objectives. The detailed lesson plans and comprehensive speaker notes should help to ensure that the course is delivered consistently. There are also some very good handouts.""

Josephine

""My TCM coach has been absolutely fabulous and I have thoroughly enjoyed working with her. We have had a great rapport, she is very thought-provoking, motivating and she challenges me nicely. I have increased confidence, I feel happier, I feel more in control and able to prioritise my workload more easily, I have developed as a person and I am feeling more resilient.""

Matt Dix

""It was a brilliant course, far exceeding my already high expectations, and such a pleasure to work with you. You pushed us hard but also gently and brought humour and focus in just the right measure, so thank you.""

Susannah Atherton

"“The HR as Coach & Mediator course was informative, relevant, up-to-date and engaging. In a world of online learning, they managed to ensure we had the right balance of screen time, engaging conversations and content.”"

Juliette Staunton

""The HR as Coach and Mediator course was a 2-day programme supported by useful resources and insightful information from the trainer. Group sessions allowed for open discussion and debate about the topics covered.""

It was a brilliant course, far exceeding my already high expectations, and such a pleasure to work with you. You pushed us hard but also gently and brought humour and focus in just the right measure, so thank you.

Matt Dix, University of Birmingham