HR AS COACH AND MEDIATOR

HR as Coach & Mediator™ provides delegates people professionals with the skills they need to respond calmly and neutrally during the various stages of conflict. It also develops core coaching skills to enable your people teams to coach managers through the tough times such as during conflict, change and crisis.

About HR As Coach And Mediator™

The course examines a range of active listening and reframing skills to move a situation forward, to understand how to create and manage boundaries and set clear goals that enable our teams to lead by example.

By combining Emotional Intelligence with theories such as ‘Positive Psychology’, it also enables HR and ER professionals to provide coaching and support for managers to help them secure constrictive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.

The 2 day programme consists of 5 key modules:

  • The causes and consequences of unresolved conflict at work (and what to do about it)
  • The TCM FAIR Mediation Model – principles, process  and practices.
  • Setting up and running coaching conversations using The GROW Model.
  • HR as Coach and Mediator – the key skills. Active listening, summarising, curiosity, rapport building problem solving etc
  • Applying positive psychology and emotional intelligence to coach and lead managers during the tough times (and the good)

The course can be delivered in a format that suits you. We run bespoke packages for groups of 6 or more. Please get in touch to find out more and to book.

View the brochureEnquire and book

What our customers say

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Justyna Celusta
"“The course was professionally delivered, and the facilitator’s approach made a strong impression. Their depth of experience was clear and generously shared throughout the sessions. I appreciated the opportunity to ask questions and engage with real-life examples, which helped clarify some of the challenges I’ve been facing in my current investigations. The interactive format and practical insights pointed me in the right direction and boosted my confidence moving forward. Overall, it was a great experience, marked by professional conduct and a friendly, supportive atmosphere.”"
Marcell Funk
"The Advanced Investigation Skills course offered a comprehensive view of the investigation process, introducing insightful perspectives I hadn’t previously considered. I particularly valued the group work and team discussions, which enhanced collaborative learning. The explanation of key concepts—such as the 51% threshold and how to manage previous allegations in relation to new findings, was especially useful. Overall, the course significantly contributed to my growth in knowledge and helped me develop a more strategic approach to investigations"
Andrea Wallbank
"The session was a great opportunity to benchmark my knowledge, test our thinking and generate new ideas. The session was informative and thought provoking, with expert speakers and like-minded attendees."
Louise Kelly
"The Advanced Investigation Skills training from TCM is one of the best programmes I have ever been on. The trainer really knew their stuff and the content was engaging and interesting. A game changer for me."
Rwitu Stam
"The practical investigation skills training at TCM proved a huge help and as a refresher for our internal er process and guidelines. I would highly recommend this training to anyone in the HR space who deals with workplace grievances or investigations as part of their role."
Lucy Wilmot
"I thoroughly enjoyed the Essentials of Mediation training. It was a perfect balance of theory and practical with a very knowledgeable, engaging and enthusiastic trainer who is clearly passionate about his role - thanks Thoralf!! I have come away excited about applying the learning. Thank you for a great 3 days."
Deb Drury
"A fun three days working through how to manage a workplace investigation! Some great tips and guidance to take into practice. Thank you."
Sonia Weavers
"Highly recommended, excellent trainer sharing expert knowledge, skills and experiences. Course content and delivery was relevant and thorough. A very valuable and engaging course."
Sarah Minshull
""We have been so impressed with how the training content was designed specifically for the teams role. Case studies were aligned with day to day work and gave a good platform to facilitate discussion bringing the learning to life. There was great communication with the trainer before, during and after the training and the delivery was well balanced. Would recommend.""
Deborah Omoruyi
"This training is invaluable for any Team Lead. It provided me with practical strategies to resolve issues through collaboration, compromise, and effective communication. The session was highly relevant and has equipped me with the skills to manage my team more efficiently."

It was a brilliant course, far exceeding my already high expectations, and such a pleasure to work with you. You pushed us hard but also gently and brought humour and focus in just the right measure, so thank you.

Matt Dix, University of Birmingham

What to learn more about this course?

We’d love to chat to you more about how our HR as Coach and Mediator course can support you and your HR team in reaching their goals.

Just get in touch to discuss your needs, packages available, and to book.